OUR TERMS AND CONDITIONS
The following General Conditions will apply to all reservations made through this website.
Please read them carefully before making a reservation.
For the correct interpretation of the General Conditions, the following definitions shall apply:
“Company”, “we”, “our”, “our” refers to the company COMIRSA PREMIUM S.L. (Unictransfer), a Limited Company governed by current Spanish legislation and registered in the Mercantile Registry of Barcelona with CIF B-67020933 and address at calle Mulberg 60 bajos 3, 08024 Barcelona.
“Customer” is the person who pays the amount of the reservation.
“Passenger” refers to all passengers included in the reservation, whether or not they are expressly named.
“Reservation Holder” means the first passenger to appear on the reservation.
“You”, “your”, “you”, refers to the customer, including all passengers (or any of them as the case may be) that appear in the reservation.
“Transport Operator” means the provider of professional transportation services that will perform the shipment.
“Reservation” means the reservation of transportation services made with us.
“Transportation service” means any service provided by us for the transportation of passengers by road, and includes any other service provided by us related to this transportation or derived from it.
“Proof of reservation”, “Proof of transfer”, “Proof” means the written confirmation of the reservation that we will send you by email.
“Contract” refers to the reservation, these General Conditions and any other conditions applicable to the reservation.
“Conditions” means these General Conditions.
“Website”, “Websites” refers to unictransfers.com and any other websites owned or operated by us.
ABOUT US
COMIRSA PREMIUM S.L. (Unictransfer) We are a transport management company. Our trademark is Unictransfers.shop, which is our exclusive property. Our company name is at c/Mulberg, 60 bajos, 3 – 08024 Barcelona.
Our telephone number is 937379797 and we operate through the website https://www.unictransfers.com
We provide our services through transport operators that provide passenger transfer services or that act as an agency with legal capacity to offer transport services and that are in possession of all the necessary licenses and permits according to the legislation applicable to each one of them. to carry out this activity.
The transport service will not be considered in any case as a tourist package in the terms established by Council Directive 90/314/EEC, of June 13, 1990, nor in the terms of Royal Legislative Decree 1/2007, of 16 of November, which approves the revised text of the General Law for the Protection of Consumers and Users as well as other complementary laws, and therefore the company does not operate in any case as a travel agency.
Our page unictransfers.shop offers transportation management services to individuals (individuals or groups) as well as companies.
We strongly recommend that before requesting a service with us you read these General Conditions, and that any contract between unictransfers.com and you will be governed by them. For any questions about these conditions, do not hesitate to contact our customer service department.
The obligations derived from these conditions are mandatory to make a reservation with us.
COMIRSA PREMIUM S.L. (Unictransfer) We are a transport management company. Our trademark is Unictransfers.com, which is our exclusive property. Our company name is at c/Mulberg, 60 bajos, 3 – 08024 Barcelona.
Our telephone number is 937379797 and we operate through the website https://www.unictransfers.shop
We provide our services through transport operators that provide passenger transfer services or that act as an agency with legal capacity to offer transport services and that are in possession of all the necessary licenses and permits according to the legislation applicable to each one of them. to carry out this activity.
The transport service will not be considered in any case as a tourist package in the terms established by Council Directive 90/314/EEC, of June 13, 1990, nor in the terms of Royal Legislative Decree 1/2007, of 16 of November, which approves the revised text of the General Law for the Protection of Consumers and Users as well as other complementary laws, and therefore the company does not operate in any case as a travel agency.
Our page unictransfers.com offers transportation management services to individuals (individuals or groups) as well as companies.
We strongly recommend that before requesting a service with us you read these General Conditions, and that any contract between unictransfers.com and you will be governed by them. For any questions about these conditions, do not hesitate to contact our customer service department.
The obligations derived from these conditions are mandatory to make a reservation with us.
The details of the reservation are reflected in the transfer receipt (passenger pick-up point and reserved destination address).
Any change that affects this or other data, the client must let them know through our website in the section [modifications and cancellations], the modification will be confirmed by email. For any advice on the modification of the reservation you can contact our customer service department through our email or by telephone at the number +34 93 737 97 97.
Any increase in the cost of the service derived from a change in the reservation must be assumed by the client.
Once the contract has been formalized, the client must notify us through our Customer Service department of any error detected, with a minimum of 48 hours in advance regarding the corresponding transfer service. Notifications with less than 48 hours in advance regarding the transfer service may be canceled by the company without any penalty.
Any cancellation of the contract by the client must be made in the Modifications/Cancellations section of the unictransfers.com website itself. The cancellation by the company will be confirmed via email.
For any advice or information that the client wants to process the cancellation of their reservation, they can do so through our Customer Service department via our email and by phone: +34 93 737 97 97.
If your cancellation request is received more than 48 hours in advance of the pick-up time of the transfer service you wish to cancel, you will be refunded the full amount before the transfer. No amount will be refunded if the cancellation occurs less than 48 hours in advance of the scheduled time for the transfer service you wish to cancel. In this case we will send you an email with the confirmation of the cancellation so that you can use it with your tour operator, airline or insurance company.
Unictransfers.shop will accept reservations up to 24 hours before the service is performed. Any reservation made less than 24 hours in advance will be subject to availability according to the type of transfer requested by the client.
The payment of the reservation will be made in euros, unictransfers.com accepts as a means of payment bank transfer, credit cards (MasterCard, Diners, Visa), debit cards / debit card (Visa Delta, Visa Electron) and Paypal.
Local and national legislation may vary depending on the country in which the transfer is made. In any case, all our transport operators comply with current legislation. If you book a private transfer, we recommend that for safety reasons you use a booster or baby seat for passengers under 12 years of age or with a height of less than 135 cm. During the reservation process you will have the opportunity to reserve child seats or boosters in most destinations.
It is the responsibility of the reservation holder to check that the restraint system is compatible with the vehicle and that it is positioned correctly. The company will not be responsible for any accident resulting from misuse or incorrect installation of the restraint system.
All children and babies, regardless of their age, will be taken into account to determine the capacity of the vehicle to be used, and therefore must be entered in the total number of passengers at the time of booking.
If you wish to travel with your own baby seat or booster and you have booked a private transfer, you must notify us of this circumstance before starting the trip. We have to ensure that the vehicle used by the transport operator is compatible with the chair. For group services, minibuses or coaches are most often used, and in these vehicles it is not possible to use child seats.
We will do our best to ensure that the transport operator offers a chair or lift when it has been reserved. There may be times when the reserved seat is not available. In these cases, you will be entitled to a refund of the amount paid for the seat reservation. If there are no children under three years of age, they may travel without a restraint system but must be in the rear seats of the vehicle.
Services for passengers with reduced mobility can only be carried out with vehicles adapted for this regardless of the capacities or type of vehicle, the type of adapted vehicles are described on our website.
During the reservation process, the client will have the possibility of reserving an additional stop, said stop will have a cost of 6 euros for the client, this stop must always be made in the municipality of origin or destination of the service.
Unictransfers will only be responsible for those damages or losses that are a consequence of not having complied with these conditions or of negligence on our part. We are not responsible for damages that are not directly attributed to us or those that are not under the control of our company, such as accidents, force majeure or that are caused by legal or administrative requirements.
We are not responsible for incidents that occur during the provision of the service, specifically illness, personal injury or death, unless they are a direct consequence of our negligence.
We may accept liability if the transfer service is not provided as contracted or is poorly provided as a result of our inability or the inability of our employees or transport operators to provide the service professionally.
Please note that it is your responsibility to demonstrate a lack of knowledge and professionalism if you wish to file a claim against the company.
We will only be responsible for what our employees and transport operators have performed the services that we have requested.
We are completely exempt from any responsibility in the event that the client directly contracts a service with the transport operator.
No section of these General Conditions limits or excludes:
Our liability to you in the event of death or personal injury resulting from our negligence.
Any other right that you are the owner of as a consumer and user and that by law cannot be excluded or limited.
We cannot guarantee one hundred percent the accuracy of the contents of this website. The possibility that the page is affected by a computer virus cannot be ruled out. In any case, we will do everything on our part to rectify any error that is communicated to us in the shortest possible time. If due to one of our errors a reservation is made with the wrong price or with a wrong promotion, we reserve the right to terminate the contract without the need to compensate the client
de la pestaña
Force majeure means that neither Unic Transfers, S.L. nor will the provider pay the customer compensation if they have to cancel or change any service due to unforeseeable circumstances beyond the control of Unic Transfers or the provider. Such circumstances include, but are not limited to, accidents and related delays; unplanned protest marches; organized demonstrations and riots; police operations; unforeseen road hazards; terrorist activity and its consequences, or the threat of such activity; revolt; the act of any government or any other national or local authority; industrial litigation; natural or nuclear disaster; fire and adverse weather conditions or other similar events that are beyond our control or the control of our supplier.
Any contact related to possible changes must be requested via email.
In case of unavoidable modifications to the contract, we will inform you through an email sent to the address that has been provided to us at the time of making the reservation; The fact of sending this email will be considered as proof of receipt by the client. The same is valid for any other informative email that we send you. For this reason, it is of the utmost importance that you make sure that the email address provided is correct and that you check your email inbox until the time the transfer service begins.
In case of delay of the arrival flight, the transport operator will reschedule the transport service and you will be picked up at the new arrival time. It is very important that the flight number you enter in the reservation is correct so that the transport operator can control the arrival time.
We offer a wide range of services, both in type and in vehicle capacities from 1-4 vehicles to 16 pax, agreed with transport agencies. We cannot guarantee the exact itinerary to the chosen destination. We will do everything possible to ensure that the collection times are respected as much as possible, although we cannot guarantee them.
In case of not being able to locate the driver of your service or one of our guides, it is the client’s responsibility to contact Unictransfers.com by calling the 24-hour service numbers that appear on your reservation receipt. If you do not call these numbers and arrange alternative transport, the service will not be provided, the transport operator will be released from its obligation to provide the service and no amount will be refunded.
If for any reason you do not show up at the collection point within a reasonable period of time from the time indicated on the transfer receipt.
20 minutes in the city
60 minutes at the airport (the 60 minutes will start counting at the time the flight lands)
Our customer service will try to contact you through the telephone number or email that you have provided.
If this communication is not possible because you have not provided us with a valid number at the time of booking, because you do not have coverage, because you have activated voice mail or because you do not answer the call, the service will not be provided, the transport operator You will be released from your obligation to provide service and no amount will be refunded. It could only have an impact on the price if it was the client who requested to vary the route.
An external telephone service provider records and stores a list of all calls received at our customer service numbers; This list will be used as evidence in case of discrepancy as to whether or not calls were made to our contact numbers. Unused transfers are non-refundable and alternative transportation costs will only be reimbursed if pre-authorized by a member of our team. If you are authorized to take alternative transportation, please be sure to obtain and send us a receipt so our Quality Department can review it.
Transportation expenses related to claims without valid receipts will not be reimbursed.
The client is responsible for checking the pick-up time and ensuring that they arrive at the airport, station or port with enough time to check-in or make any other preparations for their trip.
The transport operator will pick you up and drop you off as close as possible to the address provided. The carrier will take the itinerary that it considers most optimal; If I had to change it due to traffic or an accident, it would not affect the price of the service in any case.
All contracted transport services are covered by the civil liability policy of the transport operator or the company subcontracted by it.
The vehicles used for transfers have a capacity for at least 1 package or suitcase per passenger with a combined measurement of 158cm (length + width + height). At the time of making the reservation you must inform us of the luggage to be transported. The passenger will be responsible for any cost incurred in case of needing additional vehicles for the transport of undeclared baggage.
Your acceptance of the contract and the General Conditions will be considered a tacit agreement not to include in your baggage or personal belongings objects that contravene the legislation of the country in which the service is provided (weapons, etc.) or that may be dangerous to a third party, nor animals unless prior agreement has been reached and they are transported in a suitable container (guide dogs are accepted as a general rule), nor objects of excessive size, expiration weight or fragility.
The transport of luggage and other personal belongings is at your own risk and in no case will we be responsible for possible damages or losses. This risk of damage or loss should be covered by taking out insurance by the client before the start of the trip.
By formalizing this contract, you implicitly declare that: You are of legal age and in full use of your mental faculties and that therefore you are capable of assuming the legal responsibilities that derive from this agreement. Likewise, he declares that the credit or debit cards he uses are his property and that they have sufficient funds to cover the amount of the service. You must notify us as soon as possible of any changes to the data you have provided to us.
The services will be provided in accordance with the information specified in the transfer receipt sent by email. It is your responsibility to provide complete and correct addresses for the pickup and destination points at the time of booking. Likewise, it is part of their responsibilities to print and review the accuracy of the transfer receipt. If the data contained in the voucher is incorrect, you should contact our Customer Service team immediately for rectification. We are not responsible for reservations that are impossible to carry out and no refunds will be made for such reservations.
Only you are responsible for providing the necessary documentation for border crossing. The proof of transfer is not a valid document to obtain an entry visa.
In the event that the company is forced to pay a deposit or a fine to the authorities of other countries as a result of the client not complying with the laws, regulations or other requirements of the countries in which it intends to enter or leave or that it intends to cross, the customer will bear all responsibility for reimbursing the company. We reserve the right to retain any amount that has been paid to us until the client demonstrates that he has reimbursed the amount corresponding to said fines, charges, etc.
We reserve the right not to accept further bookings from a client who has caused a major incident or incidents on a repeated basis.
We reserve the right, and by accepting these conditions you authorize us to charge your credit or debit card for damage to the vehicle (including, for example, a thorough cleaning) or for objects that have disappeared from the vehicle.
By formalizing this contract, you tacitly grant the company and the transport operator the right to deny service to any passenger who, according to the driver’s criteria, is under the influence of alcohol or drugs and to those whose conduct could be considered dangerous for the driver of the vehicle, for third parties or for themselves.
It is not allowed to carry alcoholic beverages in the vehicles of the transport operator for consumption during the trip. This prohibition also applies to narcotics.
Smoking is prohibited inside the vehicle and in its immediate vicinity.
